Electric-power consumers must first contact their distribution concessionaires in order to request services or information and lodge complaints. If no answer is received within a reasonable length of time, if they are not adequately treated or if the solution presented is unsatisfactory, they may appeal to the Regulatory Agencies in their states or in the Federal District and, afterwards, to ANEEL, using the following channels:
Telephone / Fax: 167 (toll-free number – accepts phone calls from all over the country from Monday to Friday, 8:00 a.m. to 8:00 p.m). This service is not available in English.
Setor de Grandes Áreas Isoladas Norte (SGAN), quadra 603, módulo I - J, 1o andar
70830-110, Brasília – DF Brazil
Internet: Service available only in Portuguese.